The XB- Opinion - Airtel finally arrived in Sri Lanka officially on the 12th of January 2009 but it has been nothing but dissapointing. Firstly, during the first week of January, started offering Number Bookings from all it's main offices in the country. I was among the many thousands who queued up in the hot sun outside their office for a chance to get a free sim and get the number I want.After entering the Airtel premises in Baseline Road, me and my cousin 'booked' the 5 numbers we wanted and upon inquiring with an Airtel staff, we were told that within 48 hours they will get back to us with the package details and the availability of the numbers. But alas, no calls after 48 hours. Me been the optimistic one, I thought they would get back to us after the launch which was on the 12th. Nothing there either and today is the 15th of January.
I would like to say how displeased I am with the way Airtel carried out their task of handling new customers. Airtel got free publicity at the expense of the people who took time from their routine and putting their hopes on the new telecom provider. This was evident with the Airtel staff taking pictures of the long queued outside their offices. Secondly, they had placed an advertisement in the papers apologising for not contacting the customers who put their faith in Airtel. The least Airtel could've done is sent an sms and/or given a call and informed the customers that the number they wanted was not available, but that they could collect their sim at the branch they booked their number at. The way Airtel handled their new customers made us look like fools and this is not the way to impress potential new customers.